Day: May 15, 2019

Doing the right thing by your customers: ASIC consults on lifting standards and transparency of complaints handling

Today ASIC initiated public consultation on new standards about how financial firms handle consumer and small business complaints. The proposed standards, which include new mandatory data reporting, will improve the way that consumer complaints are dealt with across the financial system and make firms’ complaints handling performance transparent. Financial firms will be required by ASIC …

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